Contact
Talk to a human
Livery is run by a small team. Email is the fastest way to reach us, and it goes to people who can actually change something.
Email us
[email protected]We answer during US business hours, Monday through Friday, and aim to reply within one business day.
Support
Trouble with an invoice, a payment that didn't land, a checkout link behaving oddly, or anything else in the app. Include your business name and the invoice or payment number if you have one — it saves a round trip.
Billing and payouts
Questions about processing rates, fees on a specific transaction, payout timing, or the bank account on file. We can see the same transaction records you do, so point us at the date and amount.
Account verification
New accounts go through payment verification before they can charge cards. If yours is taking longer than a business day, or the underwriter has asked for something you don't have, write to us and we'll tell you exactly what's outstanding.
Privacy and your data
Requests to access, correct, export, or delete personal information. Most of this you can do yourself in Settings, but if you can't reach something, we'll handle it.
Security
If you believe you've found a vulnerability, email us with the details and steps to reproduce. Please give us a reasonable window to fix it before disclosing it publicly.
Paid a business that uses Livery? If you have a question about a charge, an invoice, or a refund, please contact that business directly — they hold the records and they decide refunds. Their name and contact details are on the invoice or receipt they sent you. We can't discuss another business's customer records with a third party.
See also our Terms & Conditions and Privacy Policy.